BOOK WITH CONFIDENCE
Studio rules
& terms.
Everything you need before booking, paying and entering Studio A — in one clear place.
SECTION 01
Booking & payment
Select your slot, make payment and upload one clear receipt. A booking remains awaiting review until Freedom verifies the transaction.
When is my booking confirmed?
- Studio rentals must be booked at least 4 hours before the session and may be booked up to 6 months ahead.
- A new unpaid request holds the selected hours for 30 minutes. If no receipt is uploaded before the timer ends, the request expires automatically and the hours may be booked by another customer.
- Uploading a receipt before expiry protects the selected hours while Freedom reviews payment. Receipt upload is not payment approval.
- Customers may cancel an unpaid request before uploading a receipt. Do not cancel after transferring money; contact Freedom immediately for assistance.
- Freedom may extend an unpaid hold once, request a replacement receipt while retaining the slot, or reject a request and release the hours.
- Freedom may decline a request where payment cannot be verified or booking details are incorrect.
SECTION 02
Smart-lock access
How does access work?
- After payment approval, private access instructions are sent to your booking email, normally about 2 hours before the rental.
- Access details are personal, time-limited and valid only for the confirmed booking. Do not share them outside your group.
- A reschedule or cancellation invalidates old access details. Contact Freedom immediately if access information is exposed.
SECTION 03
Studio use & responsibility
What does my group need to follow?
- The booking holder is responsible for everyone entering under their booking, including safety and leaving on time.
- Leave the studio clean, return furniture and equipment, switch off where instructed, and report damage or hazards immediately.
- No unlawful activity, smoking/vaping, alcohol, drugs, dangerous behaviour, unauthorised subletting or disturbance to neighbours.
- Commercial shoots, paid workshops, private events, large groups or special equipment need Freedom's written approval before booking.
SECTION 04
Changes, packages & classes
What happens if plans change?
- One rental-package reschedule is allowed with at least 24 hours' notice. Late cancellation and no-show rules apply.
- Class cancellations at least 12 hours before class return the reserved credit with its original expiry. Late cancellations and no-shows use the credit.
- Class credits, rental hours and bonus hours are separate. Check your account for balances and expiry dates.
SECTION 05
Privacy notice
Freedom uses account, booking, payment and contact information only to provide your service, verify payments, manage access and handle support. Receipts remain private and are not public.
Contact us to correct your information, ask about deletion, withdraw optional marketing consent or recover your account. A Bahasa Malaysia version and legal review will be completed before the full public launch.